AlbumHive Terms of Service

Effective date: June 1, 2026
Last updated: October 1, 2026

These Terms of Service (“Terms”) govern your access to and use of AlbumHive’s websites, mobile applications, and related services (collectively, the “Service”) offered by HiveApp Technologies LLC, a Texas limited liability company (“AlbumHive,” “we,” “us,” or “our”).

1. Agreement and eligibility

By creating an account, accessing, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1.1 Global compliance (age and consent)

You must be at least 13 years of age to use AlbumHive. However, if you reside in a jurisdiction where the minimum age for providing consent to data processing is higher (for example, 14, 15, or 16), you must meet that minimum age to create an account without parental consent.

Parental consent (ages 13 through the age of majority). For users between 13 and the age of majority in their jurisdiction (typically 18), your use of AlbumHive is subject to parental or guardian consent where required by local law. By using the Service, you represent that you have obtained such consent if necessary under the laws of your state or country.

1.2 Capacity

You represent that you are legally able to enter into a binding contract. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

1.3 Registration, phone number, and OAuth

You may create or sign in to a Hive account with email and password or with Sign in with Google or Sign in with Apple (where offered on that platform). Finishing registration requires the profile fields described in-product (including date of birth). A mobile phone number is optional. You may also access certain features through web browsers. You agree that contact, security, billing, and product messages may be sent to the email (and phone number, if you add one) associated with your account, including transactional email from [email protected] (that mailbox is not monitored; use [email protected] for support).

Google’s and Apple’s own terms apply to their sign-in buttons. AlbumHive receives only the identity information those providers release to complete authentication, as described in the Privacy Policy.

1.3a The Hive network (AlbumHive, VaultsHive, LooksHive)

AlbumHive is one app in the Hive network. AlbumHive, VaultsHive, and LooksHive share one Hive identity (same email, password, or OAuth sign-in). SlamHive is independent — its own users, auth, and delete — and is not covered by these Terms as a Hive sibling.

• Sign-in. The same Hive credentials work in all three Hive apps. Signing up in AlbumHive does not provision VaultsHive or LooksHive product data; the first session in each sibling app creates that app’s library.
• Storage. Hive storage (GB) is purchased and managed in AlbumHive. Billable files in VaultsHive and LooksHive count against the same Hive quota. Sibling paid packs are features and credits, not extra storage.
• Share links. AlbumHive share-link counts and durations follow your AlbumHive plan (§7). Each app’s albums and links remain in that app in the current product.
• Suspend is per app (§14.4): it turns off that app only; the other Hive apps keep working, and Hive storage (and AlbumHive share-link entitlements, where they still apply) remain so siblings can keep using the shared quota. Delete account is Hive-wide (§14.5): deleting from any of the three Hive apps wipes AlbumHive, VaultsHive, and LooksHive only — not SlamHive. Cancelling Stripe, Google Play, and App Store billing after delete is your responsibility; our cancel is best effort only.
• Each Hive app publishes its own Terms and Privacy Policy. Identity, suspend-per-app, and Hive-wide delete stay the same in all three.

1.4 Changes to these Terms

We may modify these Terms by posting an updated version and updating the “Last updated” date. Where required by law, we will provide additional notice. Your continued use after the effective date of changes constitutes acceptance unless applicable law requires otherwise.

2. Description of the Service

AlbumHive provides tools to upload, organize, collaborate on, and share photo and video content in albums and collages, including features such as (names may appear in the app’s More menu and elsewhere):

• Secure sharing via share links and access controls tied to your plan tier (see §11; paid plan purchase and management may occur on the web via Stripe and/or in the mobile apps via Apple or Google Play in-app subscriptions, as offered in-product)
• Collaboration (e.g., Bee Groups and contributors to albums)
• Comments, reactions, Social Feed activity and notifications, and related social features
• Collage Builder (search and related tools across your albums) and HiveMind AI (conversational assistant), which may use third-party models for HiveMind AI as described in Section 3
• Buzz Profile and related account settings
• Bee-loved's Faces (face-related features), where enabled
• Contact QueenBee and support channels
• Phone verification (only if you add a phone number) delivered through Twilio or similar providers
• Sign in with Google and Sign in with Apple where offered
• Push notifications on phones when you allow them (including while the app is not open)
• Third-party ads on the Free plan (see §11.10)

Features may change over time. We do not guarantee that any particular feature will always remain available.

3. Third-party services (AI, verification, email, ads, push, sign-in)

The Service relies on third-party providers, including without limitation:

• OpenAI (or comparable APIs branded as ChatGPT or similar) for HiveMind AI — see Section 3.1 for what is not sent to OpenAI
• Twilio (or similar) for SMS or voice verification of phone numbers
• Zoho Mail (or similar) for sending transactional email from [email protected] (e.g., account, security, billing, and product notifications)
• Google for Sign in with Google, Google Play billing, AdMob ads, and FCM push (where offered)
• Apple for Sign in with Apple, App Store billing, and APNs push (where offered)
• Expo for delivering push notifications to our mobile apps
• Stripe for payments and subscription management on the web
• Google Cloud Platform for hosting application infrastructure
• Cloudflare for global delivery and infrastructure, including where used: Load Balancing (LBaaS), CDN, R2 object storage, Turnstile, and related edge/security services
• MongoDB Atlas for application databases

Your use of those providers may also be subject to their terms and privacy policies. HiveMind AI outputs may be inaccurate or incomplete. HiveMind AI is not professional advice (legal, medical, financial, or otherwise). Email and SMS delivery may fail or be delayed due to factors outside our control.

3.1 HiveMind AI and OpenAI (no User Content or personal information)

HiveMind AI is not intended for processing sensitive personal data (for example, health, financial account, or government-identifier information, and similar categories treated as sensitive under applicable law).

As of the Last updated date, AlbumHive does not send your photos, videos, or other User Content from your albums to OpenAI (ChatGPT). AlbumHive does not attach your account profile personal information (such as your name, email address, phone number, or account identifiers) to requests sent to OpenAI for HiveMind AI.

Your prompts are processed by OpenAI; do not enter sensitive personal information in HiveMind AI prompts (the app displays this notice on the HiveMind AI screen). If you voluntarily include personal data in a prompt, that content may be processed by OpenAI subject to their terms and privacy policy.

If AlbumHive changes how HiveMind AI works (for example, optional features that do analyze User Content or use personal data with a vendor), we will update these Terms and the Privacy Policy and, where required, obtain additional consent or notice.

We may update AI processing practices (including what is sent to third-party models and how outputs are logged or used) with notice through these Terms, the Privacy Policy, or in-product disclosures, and where required by law, we will obtain your consent before processing that is consent-based.

3.2 Push notifications

On iOS and Android, AlbumHive may ask for permission to send push notifications so we can alert you when the app is in the background or not running (for example social, share, billing, or security events). Delivery uses Expo Push, APNs, and/or FCM. Permission is optional; you may decline or disable it in system settings. Web does not use the same OS push path.

4. Accounts, credentials, and fair use of access

You must provide accurate registration and billing information where applicable. Misrepresentation may result in suspension or termination.

You are responsible for safeguarding your password, OAuth sessions, and credentials. AlbumHive may apply technical limits intended to reduce abusive account sharing (for example, limits on concurrent authenticated sessions per account, per-app device identifiers, and related security notifications). Those measures do not guarantee that password sharing or unauthorized use will be detected or prevented. Device and platform identifiers used for security, fraud prevention, store functionality, ads, and push are described in the Privacy Policy.

You agree not to circumvent security measures or assist others in doing so.

5. User content and ownership

5.1 Your ownership

As between you and AlbumHive, you retain ownership of your images, videos, and other content you upload (“User Content”), subject to the license below and applicable law.

5.2 License you grant to AlbumHive

By uploading or submitting User Content, you grant AlbumHive a non-exclusive, worldwide, royalty-free license solely to:

• Host, store, reproduce, transmit, and display User Content as needed to provide the Service to you and to people you authorize (including via share links and collaborators)
• Create technical derivatives reasonably necessary to operate the Service, such as thumbnails, transcoded or resized versions, preview images, and similar processed files
• Process User Content for indexing, search, organization, safety, and product features, including generating embeddings, OCR or similar text extraction, and other machine-readable representations, subject to our Privacy Policy
• Enforce these Terms, protect users, and comply with law

This license ends when your User Content is deleted from our systems, except to the extent we retain copies as described in these Terms or the Privacy Policy (e.g., backups, legal holds, or residual copies removed on a rolling basis).

We do not claim ownership of your User Content for its own sake. We do not sell your private User Content to third parties as a stock-photo or advertising product.

5.3 How files are stored (processed media)

AlbumHive may store normalized, processed media (for example, JPEG for still images and MP4 for video) suitable for the product experience. Original camera files (including many RAW formats) may be converted; original upload bytes are not guaranteed to be retained as a separate, downloadable archive.

You are solely responsible for maintaining primary, original copies of your photos and videos outside the Service (including RAW files and full-resolution masters). AlbumHive is not a backup service, archival vault, or substitute for your own backups. Users often assume “cloud” means backup—it does not, for these Terms.

Encoding for compatibility may reduce or alter fidelity compared to your original files. Exports and downloads from the Service reflect what AlbumHive stores, which may not be bit-for-bit identical to your first upload.

6. Your representations

You represent and warrant that:

• You own your User Content or have all rights, licenses, consents, and permissions needed to upload it and grant the license in Section 5.2
• Your User Content and your use of the Service do not violate these Terms, any agreement with a third party, or applicable law
• You will not upload or distribute content you know or should know is illegal, infringing, or harmful (see Section 8)

7. Share links, presigned URLs, and access responsibility

7.1 How access works

The Service may grant access to User Content using time-limited, restricted URLs (for example, presigned URLs or equivalent tokens). Shared content is not intended to be indexed like a public website by search engines when access is limited to tokenized links as designed; however, anyone who obtains a valid link may be able to access the content until the link expires, is revoked, or access is otherwise withdrawn.

7.2 Your responsibility for links

You are solely responsible for:

• Who receives share links and presigned URLs
• Keeping links confidential where you intend limited access
• The security of devices and channels you use to share links

To the extent permitted by law, AlbumHive is not liable for unauthorized access that results from your sharing of a link, loss of control of a link, interception on a recipient’s device, or misuse by a recipient you invited.

7.3 Expiration and permissions

Access to shared content is temporary and governed by:

• Expiration settings configured for the share link (which may depend on your subscription plan maximums and product rules)
• Revocation or deletion by you or AlbumHive
• Access permissions you grant to other AlbumHive account holders or collaborators

Links may stop working when they expire, when quotas require removal, or when AlbumHive removes content or access under these Terms. You agree not to rely on any link working indefinitely unless your plan and the product explicitly provide otherwise (for example, certain Creator plan rules).

7.4 Plan-based link duration (summary)

Unless shortened or revoked earlier by you, new or renewed share links are subject to maximum durations tied to your plan, including the following current product limits (subject to change with notice):

AlbumHive may adjust plans, pricing, and limits; material changes will be communicated as described in these Terms or in-product.

7.5 Link quota counting

Every share link you create may count toward your plan’s link cap—including links that are active, expired, or revoked—until the link record is permanently deleted in the product. Regenerating links may still be subject to caps and storage limits.

For shared albums, storage and link quotas for the album generally apply to the album owner’s subscription, not to each contributor’s plan.

7.6 “Unlimited” links (Creator)

“Unlimited” means no fixed numeric link cap on the Creator plan as described in-product—not unlimited in the sense of unbounded bandwidth, storage, or API use. AlbumHive may apply reasonable technical and abuse-prevention limits, including rate limits, monitoring, throttling, or account action, if link creation or usage harms the Service or other users.

8. Acceptable use and prohibited content

You agree not to use the Service to:

• Violate any applicable law or regulation
• Upload, store, or distribute child sexual abuse material (CSAM) or exploit minors in any way (zero tolerance). AlbumHive may report to law enforcement and take other steps as required or permitted by law (exact obligations vary by jurisdiction—see counsel)
• Upload or distribute non-consensual intimate imagery, harassment, hate speech, credible threats, terrorism-related content, or extreme violence (subject to reasonable exceptions for journalism, art, or law where applicable and permitted)
• Infringe intellectual property or other rights of others
• Distribute malware, attempt unauthorized access, or interfere with the Service
• Misrepresent your identity, manipulate billing or eligibility, or abuse payment systems
• Use the Service for unlawful distribution of sexually explicit material or in any way that violates app store rules or AlbumHive policies communicated to you

AlbumHive does not warrant that all uploads are pre-screened before use. Enforcement may combine automated signals, human review, and user reports.

9. Reporting, moderation, strikes, and suspension

No monitoring obligation. AlbumHive has no obligation to monitor all User Content on the Service or to pre-screen uploads. We may nonetheless review, investigate, and enforce these Terms where we deem appropriate or where law requires, as further described in §8 and below.

9.1 Reporting

AlbumHive provides mechanisms to report abusive or infringing content (for example, Report controls on shared link viewers where available). Depending on the issue type you select (Abuse or Copyright / IP), in-product reports are routed to [email protected] or [email protected] (see the Privacy Policy). Reports may be subject to CAPTCHA (such as Cloudflare Turnstile) and rate limits. Filing a report alone does not notify the content owner in the ordinary course, to reduce harassment and false alarms; see the Privacy Policy for how report data is handled.

You may also use the contact and copyright channels described in these Terms and the Privacy Policy.

9.2 Enforcement

AlbumHive may, in its discretion:

• Remove or restrict User Content
• Disable or delete share links
• Suspend or terminate accounts
• Refuse service

HiveApp Technologies LLC reserves the right to refuse service to any user, including to decline registration, restrict features, or suspend or terminate access, for any reason permitted by law (including abuse, fraud, legal risk, unpaid charges, or operational limits), with or without prior notice where permitted by law.

AlbumHive may apply compliance strikes or similar account-level measures for confirmed violations. Where product rules state, after repeated confirmed violations (for example, three qualifying strikes for certain media violations), AlbumHive may suspend an account. For paid subscriptions, suspension for compliance reasons may be preceded by refund of amounts AlbumHive determines in accordance with policy and payment-provider capabilities (reasonable efforts where technical or payment errors occur).

9.3 No guaranteed timelines

AlbumHive reviews reports in good faith but does not guarantee a specific response time or outcome unless required by law.

9.4 Appeals

If you believe enforcement action was mistaken, you may contact [email protected]. Additional appeal rights may apply in your jurisdiction; see the Privacy Policy.

10. Copyright and intellectual property

10.1 AlbumHive property

The Service, including software, branding, logos, and documentation (excluding your User Content), is owned by AlbumHive or its licensors and is protected by intellectual property laws.

10.2 Your feedback

If you submit feedback or suggestions, you grant AlbumHive a perpetual, irrevocable, worldwide, royalty-free license to use them to improve the Service without obligation to you.

10.3 Copyright complaints (DMCA) — notices and designated agent

If you believe content on the Service infringes your copyright, you may send a notice to our designated agent. Under U.S. law, a valid DMCA notice must include the information required by 17 U.S.C. §512(c)(3). For users outside the United States, we will use reasonable efforts to follow the DMCA process as a standard; we will also use reasonable efforts to consider notices that meet the requirements of applicable local laws.

Service provider

HiveApp Technologies LLC
11639 Creek Point Drive
Frisco, TX 75035
United States

Designated agent

HiveApp Technologies LLC
11639 Creek Point Drive
Frisco, TX 75035
United States

Phone: +1 469-347-9085
Email: [email protected]

In-app or web “Report” flows do not replace formal notices where the law requires specific elements or delivery to the designated agent.

10.4 DMCA takedown and counter-notification procedure

Upon receipt of a valid notice of claimed copyright infringement, AlbumHive will promptly remove or disable access to the allegedly infringing material, consistent with applicable law.

AlbumHive will make reasonable efforts to notify the affected user (for example, the account holder or uploader) and provide information about the claim and instructions for submitting a counter-notification, where we can identify a user and doing so is consistent with law and safety.

If you believe that your content was removed or disabled by mistake or misidentification, you may submit a counter-notification that complies with 17 U.S.C. §512(g)(3), including:

1. Your physical or electronic signature
2. Identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled
3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification
4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or the Northern District of Texas if your address is outside the United States), and that you will accept service of process from the person who provided the original infringement notification or an agent of that person

Send counter-notifications to the designated agent in §10.3.

Upon receipt of a valid counter-notification, AlbumHive will forward it to the original complaining party. AlbumHive will replace the removed material or cease disabling access to it not less than 10 nor more than 14 U.S. business days after forwarding, unless the complaining party notifies AlbumHive that it has filed a court action seeking to restrain the user from engaging in infringing activity relating to the material on the Service.

AlbumHive may permanently delete content that has been subject to a takedown notice if no valid counter-notification is received within a reasonable period of time, subject to technical capability and law.

10.5 Repeat infringer policy

AlbumHive will terminate, in appropriate circumstances, the accounts of users who are determined to be repeat infringers in accordance with applicable law (including 17 U.S.C. §512(i) where it applies).

11. Subscriptions, billing, and taxes

11.1 Plans

AlbumHive offers a Free plan and paid plans. New accounts are typically enrolled in the Free plan unless stated otherwise in-product.

HiveApp Technologies LLC reserves the right to change subscription pricing, plan features, storage and link limits, and related fees at any time. Changes may apply to new purchases immediately and to renewals of existing subscriptions. We will provide notice of material price or plan changes as described in §1.4 or in-product (and, for Apple or Google Play subscriptions, as those stores require). A price change does not by itself cancel your then-current paid period; ads and entitlements follow the plan status rules in §11.10. Store list prices may also change under Apple’s or Google’s rules.

Web vs mobile apps. Paid plan purchase and management may occur:
(a) on the web via Stripe (for example https://app.albumhive.com using Stripe Checkout and the Stripe Customer Portal, as described in §11.4–§11.6); and/or
(b) in the mobile apps via Apple or Google Play in-app subscriptions, where enabled in-product (see §11.9).

Store purchases are also subject to Apple’s or Google’s terms. Refunds, billing disputes, and cancellation for store purchases may be governed primarily by the store’s rules. AlbumHive controls entitlements in the Service based on verified store and/or Stripe status. The mobile apps and web may show your current plan tier and usage (such as storage and link limits) regardless of where you subscribed.

11.2 Where paid plans are offered

Paid subscriptions may be offered only in countries or regions AlbumHive explicitly supports (for example, an allowlisted set such as United States, Canada, United Kingdom, Australia, and New Zealand—subject to change in-product). Free access may be available more broadly. You must provide accurate billing-country and eligibility information.

11.3 Currency and charges

Unless otherwise stated in-product, subscription prices are denominated in U.S. dollars (USD). Your bank or card issuer may apply foreign exchange rates or fees for non-USD accounts.

Taxes (such as sales tax, VAT, or GST) may be calculated and collected where applicable (for example, via Stripe or similar). Final amounts are shown at checkout.

11.4 Payment processing

Web payments are processed by Stripe (or another processor we designate). Your use of Stripe is subject to Stripe’s terms and privacy policy. Mobile in-app subscriptions, where offered, are processed by Apple or Google under their terms. AlbumHive does not store full payment card numbers on its own servers in the ordinary course.

11.5 Subscription changes

For Stripe (web) subscriptions, upgrades, downgrades, cancellations, and payment-method updates are handled on the web (for example Hive Subscriptions at app.albumhive.com) as described in-product and via the Stripe Customer Portal where available. Mid-cycle changes, proration, and renewals follow Stripe’s behavior and AlbumHive’s in-product rules.

For Apple or Google Play subscriptions, changes and cancellations are primarily managed through the applicable store subscription settings (which AlbumHive may deep-link to in-product). See §11.9.

11.6 Cancellation

You may cancel a paid subscription so that it ends at the end of the current billing period as described in-product (and, for store subscriptions, as required by Apple or Google). Fees already charged may be non-refundable except where required by law, by the applicable store’s rules, or explicitly stated by AlbumHive.

11.7 Failed payments and chargebacks

If a payment fails, AlbumHive may restrict certain actions until payment succeeds. If you initiate a chargeback or payment dispute, AlbumHive may suspend access to paid features while the dispute is open and take other actions permitted by law and payment rules.

11.8 Billing country changes

Changing billing country while subscribed may be restricted (for example, when a subscription is pending cancellation or when moving between eligible and ineligible regions). Follow in-product instructions. Store subscriptions may also be limited by the country or storefront associated with your Apple or Google account.

11.9 Native store subscriptions (Apple / Google Play)

Where AlbumHive offers paid plans through the Apple App Store or Google Play:

• The store of record for that purchase is Apple or Google, as applicable.
• Purchase confirmation, renewals, refunds, chargebacks, and many billing disputes are handled under Apple’s or Google’s terms and support processes.
• AlbumHive grants Service entitlements after verifying purchase or subscription status (including via store server notifications).
• To cancel or manage auto-renewal for a store subscription, use the store’s subscription management tools (AlbumHive may provide in-app links). A “Changed my mind” or similar in-app action may open those tools rather than cancelling through Stripe.
• Device and platform identifiers used for security, fraud prevention, store functionality, ads, and push (including Advertising ID–related permissions on Android) are described in the Privacy Policy.

11.10 Advertising

Free AlbumHive may show third-party ads (Google AdMob in the mobile apps; AdSense on web if and when enabled). Ads are inline banners in designated page slots, not a requirement that you click an ad to use the Service.

AlbumHive ads are removed while your AlbumHive storage plan is a paid tier (Worker / Drone / Queen) and that paid access is still in effect — including Live (renewing), pending downgrade to a lower paid tier, and pending cancel (scheduled to end at period end). Ads stay off until the paid period actually ends and the plan becomes Free. This applies in AlbumHive only. It does not remove ads in VaultsHive or LooksHive. VaultsHive or LooksHive credit packs do not remove AlbumHive ads. If your AlbumHive paid plan ends or lapses to Free, AlbumHive ads return.

Ad serving is described in the Privacy Policy. AlbumHive shows non-personalized ads only and does not request App Tracking Transparency permission; you can reset or limit advertising identifiers in device settings. We do not sell your private photos as advertising inventory.

12. Storage limits, downgrades, and over-quota enforcement

You are responsible for monitoring your usage and remaining within the Hive storage, AlbumHive share-link, and other limits of your current AlbumHive plan. Hive storage is shared across AlbumHive, VaultsHive, and LooksHive (billable files in the sibling apps count against the same GB). Exceeding limits can result in restriction or deletion as described below.

If your usage exceeds the limits of your current plan (including after cancellation or downgrade), AlbumHive may restrict certain actions (such as creating new albums or new share links) until you delete content, delete link records, or upgrade.

If your account remains out of compliance with applicable storage and/or link limits for 90 consecutive days, AlbumHive may delete albums, links, and related data in accordance with product rules, potentially beginning with the most recently uploaded content first until compliant. AlbumHive intends to provide multiple notices as you approach enforcement (for example, reminders in the 30 / 15 / 7 / 1 day window before deletion becomes eligible, where implemented), but you should not rely on any particular number of reminders. Loss of data from over-quota enforcement is your risk if you do not bring the account into compliance or export content in time.

Pending subscription changes may affect how over-quota rules apply; see in-product messaging.

13. Data storage, reliability, and backups

13.1 Not a permanent archive or backup

AlbumHive is intended as a sharing and secondary storage service. It is not a guaranteed permanent archival or disaster-recovery vault, and not a backup solution. You should maintain your own primary, original copies of important photos and videos outside the Service (see also §5.3).

13.2 Cloud infrastructure

AlbumHive uses reputable cloud infrastructure. The Service is operated using Google Cloud Platform for application hosting (for example, Cloud Run or as deployed); Cloudflare for global delivery, including Load Balancing (LBaaS), CDN, R2 object storage (designed for high durability), Turnstile, and related edge/security services; and MongoDB Atlas for application data. Transactional email may be sent via Zoho Mail (or similar) from [email protected]. Private media is typically accessed via application-issued presigned URLs to object storage, not by public directory listing. No cloud storage is immune to loss, corruption, outage, or attack.

13.3 No warranty of perfect security or availability

While AlbumHive takes reasonable technical and organizational measures to protect the Service, we do not warrant that the Service will be uninterrupted, error-free, or free of loss. We cannot guarantee 100% protection against data loss due to hardware failure, software bugs, cyberattacks, misconfiguration, or force majeure.

13.4 Object storage classes and latency

Processed full-size media may be transitioned to lower-cost storage classes (for example, infrequent access) after a period from upload, while thumbnails and certain assets may remain on hot storage. Retrievals may be slower or incur internal cost; AlbumHive does not guarantee identical load times for all objects.

13.5 Disaster recovery

Unless AlbumHive explicitly offers a separate backup or replication product and you subscribe to it, do not assume that User Content is replicated in real time to a second region or third-party provider for hot disaster recovery.

13.6 Private vs public access patterns

Private User Content is intended to be accessed through authenticated sessions and application-issued time-limited URLs, not by anonymous public listing of your library. Certain non-sensitive assets (such as marketing images or email logos) may be served from publicly readable locations or custom domains as configured by AlbumHive.

13.7 Data location

AlbumHive currently processes and stores data in the United States in systems operated by us or our service providers. AlbumHive does not commit to EU-only or other single-jurisdiction residency for data unless we explicitly state a specific offering.

14. Retention and deletion

14.1 Expired share link records

AlbumHive may delete metadata for share links that have been expired for an extended period (for example, more than 365 days in expired state), as part of system hygiene.

14.2 Suspended accounts

For accounts suspended for policy or billing reasons, if the account is not reactivated within a defined period (for example, 90 days, where applicable), AlbumHive may delete associated albums, links, and media subject to law.

14.3 In-app notifications

AlbumHive may purge in-app notifications shown in Social Feed (and similar notification surfaces) older than a defined period (for example, 90 days), subject to implementation.

14.4 Account suspension (this app only)

Suspension is per app, not Hive-wide. Where the product provides it, you may suspend AlbumHive (or the Hive app you are in) to limit or end access to that app only. You can still sign in to the other Hive apps (VaultsHive and LooksHive, or AlbumHive if you suspended a sibling).

What stays. Suspension does not delete your Hive identity or your data in the other Hive apps. Hive storage (GB) remains available so those apps can keep working. If you suspend AlbumHive, we treat any AlbumHive paid storage plan as ended for that app and the Free 5 GB Hive allotment stays so VaultsHive and LooksHive can continue to use shared storage. AlbumHive share-link entitlements stay with the Hive storage plan; they are AlbumHive album links, not a second link pool inside VaultsHive or LooksHive. If you suspend only VaultsHive or LooksHive, AlbumHive storage and AlbumHive share links keep working.

What stops. You lose access to the suspended app’s product features until you reactivate that app (or until we lift a policy/billing suspend). We may best-effort cancel that app’s recurring subscription (Stripe or Google Play) when you suspend a paid app; you remain responsible for confirming cancellation in Stripe, Google Play, and the Apple App Store. Apple subscriptions cannot be cancelled by us.

Not deletion. Suspension is not complete account deletion. To wipe the Hive identity and data in AlbumHive, VaultsHive, and LooksHive, use Delete account (§14.5).

14.5 Complete account deletion (Hive-wide, immediate)

Eligibility. Subject to product rules, you may permanently delete your Hive account and credentials from Manage Profile using the Delete account control (or equivalent). Deletion is immediate for Free and paid accounts alike; there is no scheduled or end-of-period deletion option. Before deleting, you must tick the acknowledgement checkbox shown in the confirmation dialog. Compliance-locked or restricted accounts may not use self-service deletion; contact [email protected].

Hive-wide effect. Deletion is Hive-wide, not limited to the app you delete from. It removes your single Hive identity and cascades deletion of your data in AlbumHive, VaultsHive, and LooksHive (where used), regardless of which app you started the deletion in. In-product warnings name those three apps only. SlamHive is not deleted and is not part of this wipe.

Subscriptions — your responsibility; our cancel is best effort only. Deleting your Hive account does not by itself guarantee that Stripe, Google Play, or the Apple App Store will stop billing you. You are responsible for cancelling every recurring subscription and unused auto-renewal yourself in:

• Stripe (AlbumHive web billing / Customer Portal, and any sibling Stripe packs if used)
• Google Play (Play subscription / purchase settings)
• Apple App Store (Settings → [your name] → Subscriptions)

We may make a best effort to cancel Stripe and Google Play bindings we can see. That effort can fail, be delayed, or be incomplete (for example store delays, a purchase on another Google account, or a missing token). Apple App Store subscriptions cannot be cancelled by us. If you do not cancel in each store, Stripe, Google, or Apple may continue to charge you after your Hive data is gone. No refund of subscription fees for unused days and no refund of purchased or unused credits (which are forfeited), except where required by law.

What is deleted. Complete deletion removes your account record (including authentication and contact fields we store for the account), your albums, collages, share links, Bee Groups (share groups), and other User Content and metadata you own, and removes you as a contributor or group member on other users’ albums and groups. Media you uploaded to another user’s album may remain in that album; attribution may display as “Unknown” after your account is deleted, as described in the Privacy Policy.

Permanent and irreversible. Deletion causes permanent data loss. Deleted accounts and content cannot be recovered, restored, or undone, and deletion cannot be cancelled once confirmed.

What may be retained. Certain records may be retained where law, tax, billing, abuse prevention, or legal process requires, or for limited backups, as described in the Privacy Policy.

Stopping use without deletion. If you wish to pause one Hive app without wiping the others, suspend that app (§14.4). That is not a billing cancel you can rely on — still confirm Stripe, Play, and App Store. Or remove User Content where in-product controls allow, or contact [email protected].

15. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALBUMHIVE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ALBUMHIVE DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT HIVEMIND AI OR OTHER FEATURE OUTPUTS WILL BE ACCURATE OR RELIABLE.

Some jurisdictions do not allow certain disclaimers; in those jurisdictions, disclaimers apply to the fullest extent permitted.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• ALBUMHIVE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR REPUTATION
• ALBUMHIVE’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID TO ALBUMHIVE FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) FIFTY U.S. DOLLARS (USD $50) IF YOU HAVE NOT HAD SUCH PAYMENT OBLIGATION

These limitations do not apply where prohibited by law (for example, gross negligence, willful misconduct, or death/personal injury caused by negligence, as applicable).

17. Indemnity

To the maximum extent permitted by law, you will indemnify, defend, and hold harmless AlbumHive and its affiliates, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of: (a) your User Content; (b) your use of the Service in violation of these Terms; or (c) your sharing or loss of share links or presigned URLs, except to the extent caused by AlbumHive’s willful misconduct or as prohibited by law.

18. Termination

You may stop using the Service at any time. AlbumHive may suspend or terminate your access for breach of these Terms, risk, legal process, non-payment, or operational reasons, with or without notice where permitted by law.

Upon termination, your right to access the Service ceases. Provisions intended to survive (including intellectual property, disclaimers, limitations, indemnity, and dispute provisions) survive termination.

19. Governing law; binding arbitration; class action waiver

19.1 Governing law

These Terms are governed by the laws of the State of Texas, United States, excluding its conflict-of-law rules, except that the Federal Arbitration Act governs the interpretation and enforcement of §19.2.

19.2 Binding arbitration

Please read this section carefully—it affects your legal rights.

Except where §19.4 applies or where prohibited by law, any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with AlbumHive (including non-contractual disputes) will be resolved by binding arbitration administered by the American Arbitration Association (AAA) or JAMS, at AlbumHive’s election, under that provider’s Consumer Arbitration Rules (or successor rules) in effect at the time of the dispute. The seat of arbitration will be Collin County, Texas, or another location mutually agreed in writing, unless the applicable rules or law require otherwise.

Arbitration will be conducted remotely (for example, by videoconference or other electronic means) where appropriate under the applicable provider’s rules and as the parties and arbitrator agree.

A single arbitrator will decide the dispute. The arbitrator’s decision is final and binding, except for a limited right of appeal under the FAA or applicable law. Judgment on the award may be entered in any court of competent jurisdiction.

Fees and costs follow the applicable provider’s rules, subject to any fee waivers or cost-shifting those rules or law require.

You and AlbumHive each waive any right to a jury trial to the fullest extent permitted by law.

19.3 Class action waiver

To the fullest extent permitted by law, all arbitrations and other proceedings must be conducted only on an individual basis. You and AlbumHive waive any right to bring or participate in a class action, representative action, private attorney general action, or consolidated or joint proceeding as a plaintiff or class member. If this class waiver is found unenforceable as to a particular claim, then §19.2 does not apply to that claim (which may proceed in court as provided below), but the waiver remains enforceable for all other claims.

19.4 Exceptions (small claims; injunctive relief)

Either party may bring an individual action in small claims court in Collin County, Texas (or your county of residence if the court has jurisdiction and the action stays in that court), if the claim qualifies.

Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction solely to protect intellectual property or confidential information, without waiving arbitration for all other disputes.

19.5 Opt-out of arbitration (30 days)

You may opt out of §19.2 and §19.3 within 30 days of the first date you accept these Terms or first use the Service (whichever is earlier) by sending a clear written notice to [email protected] (subject line: “Arbitration opt-out”) with your name, email associated with your account, and an unequivocal statement that you opt out of arbitration and the class waiver. Opting out does not affect other Terms. If you do not opt out, you are bound by §19.2 and §19.3.

19.6 Venue for court proceedings

If a dispute proceeds in court (where permitted by this Section), you and AlbumHive consent to the exclusive jurisdiction of the state and federal courts located in Collin County, Texas, except where law forbids exclusive venue.

20. General

• Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and AlbumHive regarding the Service.
• Severability: If a provision is invalid, the remainder remains in effect.
• No waiver: Failure to enforce a provision is not a waiver.
• Assignment: AlbumHive may assign these Terms; you may not assign without consent.
• Export: You comply with export and sanctions laws.
• Contact: [email protected] for general questions, support, and privacy inquiries (see the Privacy Policy). Abuse reporting (trust and safety): [email protected]. Copyright / DMCA notices: use the designated agent in §10.3 ([email protected]). Arbitration opt-out (see §19.5): [email protected] (use subject line “Arbitration opt-out”). Automated mail is sent from [email protected] and is not a support inbox.

Legal notices

Operator of the Service: HiveApp Technologies LLC (Texas, USA).

© 2026 HiveApp Technologies LLC. All rights reserved. AlbumHive is a trademark of HiveApp Technologies LLC.

Document version 1.13 — Effective June 1, 2026 (revised September 21, 2026 — reserved rights to change pricing and refuse service; per-app suspend vs Hive-wide delete; user-owned store cancels; ads; OAuth; push; mailboxes)